STORE POLICY

Customer Care

Thanks for choosing Paume. We’re thrilled to be part of your active lifestyle! Our team is here to make sure your gear fits right, feels great, and gets to you on time. Whether you have questions about orders, sizing, shipping, or returns, we’ve got you covered.

Email: joshpaume1@gmail.com
Phone: 07914 833270
Hours: Monday–Friday, 9am–5pm (UK Time)

We aim to reply to all messages within 24 hours.

At Paume, we believe great performance starts with great service — so if something’s not right, we’ll fix it fast.

Stay active!

Privacy & Safety

At Paume, your privacy and safety come first. We’re committed to protecting your personal information and ensuring a secure shopping experience every time you visit our site.

1. Information We Collect

We collect the following types of information when you use our website:

• Personal details (such as name, email, address, and phone number) when you make a purchase or sign up for an account.

• Payment information (handled securely by our trusted payment partners; we never store your full card details).

• Browsing data (like cookies and site usage) to improve your experience and personalise your shopping journey.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Keep you informed about your purchases and account activity.

• Improve our products, services, and website.

• Send exclusive offers and updates (only if you’ve opted in).

3. Keeping Your Data Safe

Your safety is our top priority. We use secure servers, encryption, and trusted third-party payment systems to protect your data from unauthorised access, loss, or misuse.

4. Sharing Information

We never sell or rent your personal data. We only share information with trusted partners who help us run our store (such as payment processors and delivery services), and only for the purpose of completing your orders.

5. Your Rights

You can:

• Request access to the data we hold about you.

• Ask for corrections or deletions of your personal information.

• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at michaelpaume@gmail.com

6. Updates to This Policy

We may update this Privacy & Safety Policy from time to time. The latest version will always be available here on our website.

Questions?
If you have any concerns about your privacy or the safety of your data, please contact our team at michaelpaume@gmail.com — we’re here to help.