SHOPPING & RETURNS
Shipping Information
Welcome to Paume's shipping information section. Here, we provide you with all the details about our shipping methods, packaging, and associated costs. We believe in transparency and want you to be well-informed about the delivery process, so you can shop with confidence.
At Paume, we strive to ensure that your orders are delivered to you in a timely manner and in the best condition possible. Should you have any questions about our shipping policies, feel free to reach out to our customer service team for assistance.
UK Standard delivery – £4.99 Orders up to £99.99 in value. Orders over £99.99 in value receive free delivery.
Free collection at Poynton Sports Club, Stockport, SK12 1AG
Please note we only ship to mainland UK.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return & Exchange Information
At Paume, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, our return and exchange policy ensures that you can shop with peace of mind. We offer a straightforward process for returns and exchanges, aiming to make your experience with us as smooth as possible.
Our goal is to provide you with the best sports apparel, and if there is anything that doesn't meet your expectations, we are here to help. Please feel free to contact our dedicated customer support team for any inquiries regarding returns or exchanges.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
To start a return, have your order number to hand and email joshpaume1@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.